Track all the customer-reported cases end-to-end

LiveSupport

$32 Exclude Tax

Username- demo & Password- demo

Product description

LiveSupport provides the Customer Support & Service management features such as Ticekts, Resolutions (Knowledge Base), Case Assignment & Escalation through Workflow rules.

Integration between Sales and Post-sales support management helps organizations in resolving the customer-reported cases in less time thereby enhancing the customer satisfaction, cross-selling and up-selling opportunities in future.
Features
Close tickets, Open happiness

support Manage and update ticket's on the go and keep an eye on the sla status for ticket's and user assigned.


Measure Agent Productivity

support Dedicated Departments and Queue for smooth resolutions and better efficiency when it comes to resolving tickets. Share your work in real-time access my-calendar, my tickets and timesheet for early redressal of tickets.


Resolutions to tickets

support Create and link resolutions to multiple tickets, this helps save time in maintaining different resolutions for similar issues. User can check which tickets are linked to a resolution.


Yank tickets within same Queue

support This state of the art feature is standard with LiveSupport.User's of the same queue can yank tickets assigned to other user's of the same queue. Thus resulting in better customer service and quick closures to the ticket.

Customizable Ticket SLA

support Define SLA as per your organisation. SLA are defined on ticket priority and impact as selected by the user. Once SLA are defined enjoy the smooth workflow of the ticketing cycle which moves forward on pre defined business logic and automates the process for you.


Username- demo & Password- demo
support

Contact Us

LiveObjects™ Technologies Pvt. Ltd.
Gurgaon, Haryana - 122001
+(91) 99 68264 539

LiveObjects™ is a Technology Consulting, Software Outsourcing and Software Development Services Company.

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