Manage and update ticket's on the go and keep an eye on the sla status for ticket's and user assigned.
Dedicated Departments and Queue for smooth resolutions and better efficiency when it comes to resolving tickets. Share your work in real-time access my-calendar, my tickets and timesheet for early redressal of tickets.
Create and link resolutions to multiple tickets, this helps save time in maintaining different resolutions for similar issues. User can check which tickets are linked to a resolution.
This state of the art feature is standard with LiveSupport.User's of the same queue can yank tickets assigned to other user's of the same queue. Thus resulting in better customer service and quick closures to the ticket.Customizable Ticket SLA
Define SLA as per your organisation. SLA are defined on ticket priority and impact as selected by the user. Once SLA are defined enjoy the smooth workflow of the ticketing cycle which moves forward on pre defined business logic and automates the process for you.
LiveObjects™ is a Technology Consulting, Software Outsourcing and Software Development Services Company.
Or follow us on social platform
© 2015 LiveObjects™ Technologies Pvt. Ltd.